If you’re unsure about fitment, please get in touch before ordering - we’re happy to help you get the right part, first time.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, and in its original packaging. You may also need the receipt or proof of purchase.
To start a return, please follow the Returns link found at the bottom of every page (or alternatively click here). Please note that returns will need to be sent to the following address: [ZERONINE Design, c/o AROS Group Ltd, Woodview Farm, Ashby Road, Stapleton LE9 8JD, United Kingdom]
If your return is accepted via our returns portal, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. All return costs are your own responsibility, we recommend using a tracked return courier service.
You can always contact us for any return-related questions at info@09design.com.
Damages and issues
Please inspect your order upon reception and contact us within 48hrs if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused or unworn in the case of merchandise, with any applicable tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at info@09design.com.
